Privacy Policy

Last Updated: September 15, 2026

At Willow Cleaning Company, we respect your privacy and take your personal information seriously. This Privacy Policy explains what information we collect when you visit our website, request a quote, schedule a cleaning, or otherwise communicate with us, and how we use that information.
 

1. Information We Collect

When you use our website or contact us, we may collect information such as:

• Your name

• Phone number

• Email address

• Property address

• Billing and payment information

• Information you provide when requesting a quote

• Details about the cleaning services you are interested in

• Appointment and scheduling information

• Messages, emails, or other communications you send to us

• Photos or other information about a property that you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages you visit, and general information about how you use our website.
 

2. How We Collect Information

We collect information in several ways, including when you:

• Fill out a contact or quote form

• Request an estimate

• Schedule a cleaning service

• Contact us by phone, email, text, or through our website

• Make a payment

• Communicate with our team

• Leave a review or provide feedback

Some information may also be collected automatically through cookies and similar website technologies.
 

3. How We Use Your Information

We use the information we collect to operate our business and provide our services. This may include using your information to:

• Respond to questions and quote requests

• Provide estimates

• Schedule and perform cleaning services

• Contact you about appointments

• Process payments

• Send service-related messages

• Provide customer support

• Improve our website and services

• Maintain business and accounting records

• Protect our website and business from fraud or misuse

• Comply with applicable laws and legal requirements

We may also use information you provide to communicate with you about services you have requested or previously received.
 

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, and improve the overall experience.

Because our website is hosted through Wix, certain information may also be collected through Wix and other services that help us operate our website.

You can control or disable cookies through your web browser. Some features of the website may not function properly if certain cookies are disabled.
 

5. How We Share Your Information

We do not sell your personal information as part of our ordinary business operations.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These providers may include companies that assist with:

• Website hosting and maintenance

• Scheduling and appointment management

• Payment processing

• Email and text communications

• Business and accounting services

• Website analytics

• Customer support

We may also disclose information when we believe it is necessary to comply with the law, respond to a valid legal request, protect our rights or property, or help protect the safety of our customers, employees, or others.
 

6. Payment Information

When you make a payment, your payment information may be processed by a third-party payment provider.

Payment providers may collect and process information such as your card details, billing information, and transaction information in accordance with their own privacy policies and security practices.

We do not need to keep your full credit or debit card number in order to provide our cleaning services.
 

7. How We Protect Your Information

We take reasonable steps to protect the personal information we collect and maintain.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our website.
 

8. How Long We Keep Your Information

We keep personal information for as long as reasonably necessary to provide our services, communicate with customers, maintain business records, process payments, resolve disputes, comply with legal obligations, and protect our business.

The amount of time we keep information may vary depending on the type of information and the reason it was collected.
 

9. Your California Privacy Rights

If you are a California resident, you may have certain rights regarding your personal information under applicable California privacy laws.

Depending on the circumstances, these rights may include requesting information about the personal information we collect, asking us to delete or correct certain information, and receiving information about how your personal information is used.

To make a privacy request, you can contact us using the phone number or email address listed below.

We may need to verify your identity before completing certain requests in order to protect your information and make sure we are responding to the correct person.

You will not be treated unfairly or denied services simply because you exercise a privacy right that applies to you.
 

10. Personal Information Sales and Advertising
Willow Cleaning Company does not sell your personal information for money.

We also do not intentionally share your personal information with third parties for their own

marketing purposes.

If you choose to provide your contact information to us, we may use it to communicate with you about your requests, appointments, services, or other communications related to our business.

11. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under 13 through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
 

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review the privacy policies of any third-party website you choose to visit.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or privacy practices change.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page occasionally so you are aware of any updates.
 

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Willow Cleaning Company
San Jose, CaliforniaW
Phone: 669 - 202 - 8766
e are happy to answer questions about how we collect and use your information.